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In October, City of Coppell water utility customers will begin seeing their water meters replaced as part of the City's Advanced Water Meter System project, a new service enhancement initiative to install advanced metering infrastructure (AMI) throughout the community. The city-wide installation of 13,375 new meters is projected to take 14 months and will impact every home and business in the community.
FAQ's
When will my meter be replaced?
How will a resident/business know someone is a member of the water meter team?
Will the water meter team need access to my home?
What will my property look like after the meter has been installed?
Is there anything the resident/business needs to do after their water meter has been replaced?
How does the new meter benefit me?
Why is the City replacing my water meter (or why is the City replacing all the water meters)?
When will my meter be replaced?
Currently, the City is working with the installation team and project manager to establish the replacement timing of each area of town. Each customer will receive a letter in the mail providing information concerning when the water meter team will be installing in their area. Additionally, Everbridge calls, targeted social media posts, water bill messages, and press releases will be used to let you know when the water meter team will be in your neighborhood.
How will a resident/business know someone is a member of the water meter team?
The truck used by the water meter team will have a "water meter team" sticker on its door. Team members will be wearing bright yellow shirts with "PMI" on the front left corner of the shirt and will also have a picture ID badge with them. The badge also provides a phone number for the citizen to call to confirm the identity of the person. One number is the Utility Billing number and the other number is an 877 that is the PMI 24-hour line. Water meter team supervisors will be wearing a bright yellow safety vest with Water Meter Team Supervisor printed on the back of the vest.
Will the water meter team need access to my home?
No, no one will need to enter your home. In fact, water team members are not allowed to enter homes.
What will my property look like after the meter has been installed?
The property will be left in the same condition as it was prior to installation.
Is there anything the resident/business needs to do after their water meter has been replaced?
Residents will find a yellow door hanger on their door notifying them that they received a new water meter. The door hanger provides information concerning steps to take prior to using their water.
If you run a business, the water meter team will coordinate a convenient time to replace each businesses water meter. Each business will be provided with a door hanger when their meter is replaced.
How does the new meter benefit me?
Once the meters are installed, customers will have access to an internet-based customer dashboard that can be accessed from a computer, tablet or smartphone. The dashboard or customer portal will provide residents and businesses with access to usage data from their new meters. Residents and businesses will be able to more closely monitor their water consumption and adjust their usage accordingly. In addition, a leak alert can be set that notifies the account holder if the system is detecting a leak at their home or business. The customer can also setup usage alerts which will generate an email when the account registers the usage established by the account holder. In short, customers will be given the tools and data they need to better plan and "Get to Know Your H20".
Why is the City replacing my water meter (or why is the City replacing all the water meters)?
Currently, the City uses three types of metering systems and multiple meter brands that range in age from three years to over 10 years. This variability poses operational challenges for City staff. The Advanced Meter System project will include one type of system and one brand for all meters, which will better equip City staff to maintain operations, manage inventory, and provide all customers with the same level of customer service.