FOR EMERGENCY WATER/SEWER LEAKS (24 HOUR) CALL 972-462-5150
Please contact the Utilities Operations Division at 972-462-5150 for AFTER HOUR EMERGENCIES ONLY. If you have a question or comment about your water bill, please contact Utility Billing at 972-304-3695, Monday through Friday, 8 am to 5 pm. On-call personnel at the 5150 number are unable to answer billing questions.
FOR POWER OUTAGES:
Report or view outages / Text outage information to Oncor.
FOR EMERGENCY GAS LEAKS:
If you smell gas, call Atmos Energy at 1-866-322-8667 or 9-1-1.
The on-call Inspector will make the necessary arrangements to inspect the repair and/or gas test. (To see the on-call list click here.) Once the inspection has passed the Inspector will release it to Atmos. The Homeowner will then need to contact Atmos to re-connect the gas line. Atmos will not allow the Inspector to schedule the re-connect.
FOR EMERGENCY ELECTRICAL RE-CONNECT:
Licensed Registered Electrician will need to obtain a permit. If after normal business hours, on weekends, or holidays please submit a permit online or next business day. (For a list of registered electricians click here.) Once the job is completed the Licensed Electrician will call the emergency hotline at 972-304-3551 and schedule an inspection.
The on-call Inspector will make the necessary arrangements to inspect the electrical services. (To see the on-call list click here.) Once the inspection has passed the Inspector will release it to Oncor. The Homeowner will then need to contact Oncor to re-connect the electricity. Oncor will not allow the Inspector to schedule the re-connect.