utility-billing

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​The Utility B​illing department maintains normal business hours of 8 am to 5 pm, Monday through Friday. Customers may bring in payments during that time;​ outside of the normal hours, customers may mail payments, drop payments in the drive-thru drop box located at Town Center, or pay online.​​​ ***THE ONLINE FORM TO SET UP OR MAKE CHANGES TO SERVICE WILL BE TEMPORARILY UNAVAILABLE ON TUESDAY, FEBRUARY 20TH WHILE WE PERFORM SOFTWARE UPGRADES. PLEASE CONTACT THE UTILITY BILLING DEPARTMENT AT 972-304-3695 FOR ASSISTANCE. THANK YOU.***​

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 Service Disruption

If your water service has been suddenly interrupted and you do not know the cause, please call the Utility Billing department at 972-304-3695. When water service has been discontinued for non-payment of a bill, the full amount of the bill plus a $20 reconnection fee must be paid before service is reinstated. Customers should contact the Utility Operations department to report water leaks, sewer back-ups, or water quality problems at 972-462-5150.

​water, Sewer, & Garbage Rates

Residential Water Rates​

The City of Coppell utilizes a seasonal water rate structure to encourage conservation.  During the summer months, water is used primarily for lawn irrigation. This usage can account for up to 60% of summer water use. Experts predict that as the population continues to grow, the demand for and availability of water will begin to stress public water supplies and systems. Those who dramatically increase​ their water use during the months of June through October will help pay for the additional water needed to keep up with peak demand. The rates below are for 5/8 inch water meters; please contact Utility Billing if you have a larger sized meter.

Residential Water Rates (November through May)

Residential Water Rates (June through October)

Residential Sewer Rates

Senior & Disabled Persons Water ​Rates

Senior Citizens (age 65 and older) may apply for a 10% discount on the water bill for a residential account held in their name for which an over 65 homestead exemption or current lease is held in their name by providing a copy of their driver's license or other valid proof of age.  Disabled persons that are receiving the disability exemption on property taxes may apply for a 10% discount on their water bill by completing a disabled discount request form and providing valid proof of address.  The discounts cannot be combined. ​The City does apply a seasonal rate structure at ​usage thresholds to encourage conservation.

Senior & Disabled Persons Residential Water Rates (November through May)

Senior & Disabled Persons Residential Water Rates (June through October)

Senior & Disabled Persons ​Sewer Rates Year Round

Residential Garbage Rates

Republic Services provides refuse collection services. This service is mandatory for all residents and billed on your monthly water bill. For additional information, contact Utility Billing at 972-304-3695. The current residential garbage rate, effective January 1, 2018, is $16.19 per month plus $1.34 sal​es tax and $0.10 public education fee.

Senior Garbage Rates

The senior citizen (age 65 and older) residential garbage rate, effective January 1, 2018, is $14.57 per month plus $1.20 sales tax and $0.10 public education fee.

Commercial Water, Sewer, and Garbage Rates

Commercial water and sewer rates are based on the size of the meter installed. For specific account information, contact Utility Billing at 972-304-3695. Garbage rates are based on the size of the container. For specific account information, please ​call Republic Services at 972-304-3555.

SERVICE Set Up & Changes

***THE ONLINE FORM WILL BE TEMPORARILY UNAVAILABLE ON TUESDAY, FEBRUARY 20TH WHILE WE PERFORM SOFTWARE UPGRADES. PLEASE CONTACT THE UTILITY BILLING DEPARTMENT AT 972-304-3695 FOR ASSISTANCE. THANK YOU.***​
The City of Coppell uses an online form to set up new residential utility accounts.  Please review the Service Agreement​.  Contact the Utility Billing department to transfer or cancel service or to set up commercial acco​unts.  Please use the online form to make changes to your payment or contact information. Rental properties must be registered and inspected prior to a new tenant moving in and setting up a utility account. Visit Building Inspections​ for fees and scheduling. ​

Commercial​ customers will not be able to utilize the online form​.  Please c​omplete the Service Application and Service Agreement and return them to the Utility Billing Department either via email at H2OBills@coppelltx.gov or fax at 972-304-7091.

Paying Your Bill

Customers are billed monthly for water, sewer, and garbage services.  Payment is due no later than twenty days from the billing dates. After the 20th day, a 10% penalty will be assessed on the balance. If payment still has not been received within approximately 10 days after the penalty date, your service will be disconnected. Additionally, there will be a $20 reconnect fee to have your service reinstated. To avoid service being disconnected and being assessed the reconnect fee, customers unable to pay their bill in full by the due date should contact our office to make payment arrangements. Payment arrangements are done on a case-by-case basis. Customers may complete and sign a payment arrangement agreement in person or via fax.

​Electronic Bank Drafting Service

Customers may elect to have an automatic electronic bank draft occur for monthly water bill payments. Customers selecting this option will receive a monthly bill stating "Amount Due will be Bank Drafted - DO NOT PAY." Your bank will deduct the water bill amount approximately two to three business days prior to the due date printed on your bill. There is no charge for this bank draft plan and the draft option may be discontinued at any time by simply notifying the City in writing. At this time, please note that participating in the Voluntary Donations is not possible through the electronic bank drafting service.

Voluntary Donations

The City of Coppell has discontinued a voluntary donation program that was payable with the​ monthly water bill. Individuals and businesses wishing to donate to the City will need to contact the department responsible for the program they would like to assist​.

​​Staff​​

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